The Britannica Collection
The Britannica Collection
Made for the City.
Built for Beyond.
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Frequently Asked Questions
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Standard UK delivery typically takes 3-5 working days. Express delivery is available at checkout for next-day delivery on orders placed before 2pm. International delivery times vary by destination. For specific queries, please contact enquiries@jamesrourke.com.
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We offer free standard UK delivery on all orders over £150. Orders under £150 incur a £5.95 delivery charge. Express next-day delivery is available for £9.95. International shipping costs are calculated at checkout based on your location.
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Yes, we ship to most countries worldwide. Delivery times and costs vary by destination. All international orders are shipped via tracked courier service. Please note that customs duties and import taxes may apply and are the responsibility of the recipient.
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Yes, we're happy to exchange items within 30 days of purchase, provided they are unworn, unwashed, and in their original condition with all tags attached. Please contact enquiries@jamesrourke.com to arrange an exchange. Return postage for exchanges is complimentary within the UK.
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Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. You can also track your order by logging into your account on our website.
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We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with all tags attached. UK returns are free of charge. To initiate a return, please contact enquiries@jamesrourke.com. Refunds are processed within 5-7 working days of receiving your return.
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We sincerely apologise if you receive an incorrect or damaged item. Please contact us immediately at enquiries@jamesrourke.com with your order number and photographs of the item. We will arrange a replacement or full refund at no cost to you, including return postage.
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Orders can be cancelled within 2 hours of placement, provided they have not yet been dispatched. Please contact enquiries@jamesrourke.com immediately with your order number. Once an order has been dispatched, it cannot be cancelled, but you may return it in accordance with our returns policy.
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Our garments are designed to fit true to size based on standard UK sizing. Detailed measurements are provided on each product page to help you find your perfect fit. If you're between sizes or unsure, we recommend sizing up for a more relaxed fit. For personalised sizing advice, please contact enquiries@jamesrourke.com.